Communication skills have been the subject of intense research and analysis for several decades now. With medical and scientific knowledge gaining new ground on psychotherapy, linguistics and neuroscience, the science of communication continue to evolve and adapt as does this fast-changing culture. The corporate world has done a reasonably good job at keeping up with the changes by developing communication training programs on massive levels across the board. However, while communication may be changing rapidly, there are still certain fundamental characteristics that are an imperative part of good communication. In this article we will look at a few such aspects that companies focus on to answer the critical question, “How to improve communication skills”:
Companies realize that people like their accomplishments to be acknowledged. That’s why many companies have systems or programs built into jobs that create incentives or rewards for work well done. But this can also be done well through effective business communication skills. Managers are trained to acknowledge the productivity of their employees, to boost the morale and self-esteem of the employee. In some places, this is done by acknowledging the ‘top performer’ of the month at a prominent place for public viewing. Certain jobs also offer monetary rewards that can be a powerful incentive for people to maintain their high level of performance. Ultimately the idea focuses on the notion that people like to be praised and recognized for their efforts.
Companies also understand the importance of not damaging an employee’s morale with harsh or extremely critical feedback. While such measures may be necessary on some occasions, most people are generally keenly aware of their deficiencies. Department heads are taught to communicate tactfully by pointing out these deficiencies in a tactful manner that enables the employee to realize his or her own mistake and is motivated to take corrective action. This goes a long way in creating an openness in the employee to receive constructive criticism.
Employees can often feel like they’re just another cog in the wheel and this contributes to a low sense of importance or significance which can result in lower work efficiency But ideas have consequences and staff working in business communication departments must understand that this applies to individuals within a work place too. In light of that, it is necessary for managers to foster within their employees a sense of self-worth stemming from being responsible. The greater the significance of responsibility, the more the sense of duty and care that is put forth in accomplishing the task. This drastically improves work ethic, which is ultimately good for the company.
Ultimately it must be said that communication must factor in a fundamental understanding of human psyche. This is what Communication Skills Training actually focuses on. Training and equipping employees with the tools for effective communication ultimately benefits in creating a company that fosters a culture of efficient communication.